Responsible Gambling
Responsible Gambling — WestAce Casino
We're Here to Help You Play It Safe
At WestAce Casino, we genuinely care about every person who walks through our virtual doors. Gambling is meant to be entertaining — a bit of fun on the pokies, a punt on the AFL, or an arvo session at the live tables. But we also know that for some people, what starts as recreation can become something harder to manage.
This page exists because we take that seriously. Whether you're checking in out of curiosity or because something feels off, you're in the right place. We're not here to judge — we're here to give you the tools, information, and support you need to stay in control.
Understanding Responsible Gambling
Responsible gambling means staying in charge of your decisions — knowing your limits, keeping gambling as entertainment rather than a solution, and feeling empowered to stop when you want to.
For most punters, gambling is a normal, enjoyable part of life. But problem gambling can affect anyone, regardless of how experienced or disciplined they are. It doesn't reflect weakness or poor character. It's a recognised condition that deserves empathy and real support.
Signs that gambling may be becoming a problem include:
- Spending more than you planned, or chasing losses to "break even"
- Feeling anxious, irritable, or low when you're not.
- Hiding your gambling activity from family or.
- Using money set aside for rent, bills, or groceries to fund a punt.
- Thinking about gambling constantly, even during other.
- Borrowing money or selling possessions to keep.
- Failed attempts to cut back or stop.
If any of these sound familiar — even a little — please read on. Help is closer than you think.
Your Responsible Gambling Tools at WestAce
We've built a suite of practical tools directly into your WestAce account. You don't need to call anyone or justify yourself — these tools are yours to use, any time, for any reason.
💰 Deposit Limits
You can set a limit on how much you deposit into your WestAce account over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be processed until the period resets.
How it works:
| Limit Type | Period | Takes Effect |
|---|---|---|
| Daily Deposit Limit | 24 hours | Immediately |
| Weekly Deposit Limit | 7 days | Immediately |
| Monthly Deposit Limit | 30 days | Immediately |
Increases to a deposit limit are subject to a mandatory 24-hour cooling-off period before they take effect. Reductions apply immediately — always.
You can set or adjust your deposit limits at any time via the Responsible Gambling section of your account settings.
⏸️ Cooling-Off Periods
Sometimes you just need a break. A cooling-off period lets you pause your WestAce account for a short stretch of time — whether it's a rough arvo at the pokies or a week where the punts haven't gone your way.
Available cooling-off durations:
- 24.
- 48.
- 7 days.
- 30 days.
During a cooling-off period, you won't be able to log in, place bets, or play pokies. Any pending withdrawals will still be processed. When the period ends, your account reactivates automatically — unless you decide to extend it.
There's no shame in using this tool. Some of our most responsible players use cooling-off periods regularly as part of their normal routine.
🚫 Self-Exclusion
Self-exclusion is our most powerful responsible gambling tool, and we make it easy to access.
If you feel that gambling is no longer under your control, you can self-exclude from WestAce Casino for a defined period — or permanently.
Self-exclusion options:
- Short-term: 3 months, 6 months, or 12.
- Long-term: 5.
- Permanent: Indefinite self-exclusion with no automatic.
When you self-exclude:
- Your account is suspended.
- You will not receive any promotional emails, free spins offers, or pokie bonus.
- You will not be able to create a new account with WestAce Casino during the exclusion.
- Any existing balance is held securely and returned to you via your registered payment method (PayID, BPAY, or card).
To begin the self-exclusion process, go to Account Settings > Responsible Gambling > Self-Exclusion, or contact our support team directly and we'll handle it for you with no questions asked.
We also strongly encourage you to register with BetStop — Australia's National Self-Exclusion Register — which allows you to self-exclude from all licensed Australian online wagering services at once.
📊 Reality Checks & Session Reminders
It's easy to lose track of time when you're deep into a session on the pokies or riding a live betting streak during the NRL. WestAce lets you set session reminders that pop up at regular intervals to let you know how long you've been playing and how much you've spent.
You can set a reminder every 15, 30, or 60 minutes. When the reminder appears, you'll see a summary of your session and a clear option to keep going or walk away.
📜 Account History & Spend Tracking
Full transparency is part of our commitment. Your account dashboard shows you a complete history of your deposits, withdrawals, wins, and losses in AUD — any time you want to look. No hidden figures, no confusing totals.
Reviewing your history regularly is a healthy habit. If the numbers surprise you, that's important information.
Help Is Available Right Now — Australian Support Services
You don't have to figure this out alone. Australia has dedicated, free, and confidential support services staffed by people who understand what you're going through.
📞 Gambling Help Online
Freephone: 1800 858 858
Available 24 hours a day, 7 days a week — including weekends and public holidays.
Gambling Help Online offers free telephone counselling, live chat, and online resources for people affected by gambling, including family members and loved ones. Trained counsellors are there to listen without judgement and help you find a path forward.
Additional Australian resources:
| Service | Contact | Who It's For |
|---|---|---|
| Gambling Help Online | 1800 858 858 | Gamblers and their families |
| Lifeline | 13 11 14 | Crisis support, available 24/7 |
| Beyond Blue | 1300 22 4636 | Mental health and anxiety support |
| MensLine Australia | 1300 78 99 78 | Men dealing with personal and emotional difficulties |
| Family Drug Support | 1300 368 186 | Families affected by addiction |
These services are free. They are confidential. They will not report back to us or anyone else. Please use them.
Our Commitment to You Under Australian Standards
WestAce Casino operates in compliance with Australian responsible gambling obligations and follows guidance issued by ACMA (the Australian Communications and Media Authority), which oversees online wagering services accessible to Australian residents.
As part of our ongoing commitment:
- We do not target advertising at people who have.
- We do not promote pokies free spins or no-deposit offers to accounts flagged as.
- We train our support staff to recognise signs of gambling harm and respond.
- We conduct regular audits of our responsible gambling tools to ensure they work as.
- We will never pressure you to reverse a deposit limit reduction or.
We also remind all players that under Australian consumer law, you have rights — and that responsible gambling protections are not optional extras. They are part of how we operate.
For Friends and Family
Watching someone you care about struggle with gambling can be frightening and exhausting. You might feel helpless, angry, or unsure how to bring it up without making things worse.
A few things worth knowing:
- You are not responsible for someone else's gambling.
- Covering losses or lending money — even with the best intentions — can make the problem.
- Professional support exists for you too, not just the person.
- Gambling Help Online (1800 858 858) has specific resources for family members and supports you in navigating these.
Your wellbeing matters just as much.
How to Contact WestAce Responsible Gambling Support
Our team is available during Australian business hours and can assist you with any responsible gambling tool — deposit limits, self-exclusion, cooling-off, account queries, or just a conversation if you're not sure what you need.
Contact us:
- 📧 Email: [email protected].
- 💬 Live Chat: Available via the chat icon on the WestAce.
- 🕐 Support Hours: Monday to Friday, 9am – 9pm AEST; Saturday to Sunday, 10am – 6pm AEST.
If it's outside these hours and you need immediate help, please call Gambling Help Online on 1800 858 858 — they're available around the clock.
A Final Word
Gambling should never feel like a trap. At WestAce, we want every punter who plays with us to walk away feeling like they made their own choices — win or lose.
The pokies can be a ripper time. A punt on the Melbourne Cup can make an ordinary Tuesday feel electric. But none of that is worth your financial security, your relationships, or your peace of mind.
Use the tools. Call the helpline. Reach out to us. Whatever step feels manageable right now — take it.
We're with you.
