Privacy Policy

Last Updated: 19 May 2026.

Effective Date: 19 May 2026.

1. Introduction

Welcome to WestAce Casino ("WestAce Casino", "we", "us", or "our"), operated at westacecasino.co. We are committed to protecting the privacy and personal information of every punter who visits, registers with, or uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in connection with your use of our website and services, including pokies, sports betting on AFL, NRL, and horse racing events such as the Melbourne Cup, and all other gambling products we offer.

By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

WestAce Casino operates under the regulatory framework governing online gambling in Australia. We are subject to oversight by the Australian Communications and Media Authority (ACMA), and we comply with applicable Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 to that Act. Where our operations intersect with users in jurisdictions subject to the General Data Protection Regulation (EU GDPR) or its equivalent, we apply those standards to the extent required.

For any privacy-related questions, please contact us at: [email protected].

2. Who This Policy Applies To

This Privacy Policy applies to:

All visitors to our website, whether or not they register an.
Registered members who hold an account with WestAce Casino.
Individuals who contact our support team.
Any person whose personal information we receive in connection with our.

This Policy does not apply to third-party websites or services linked from our platform. We encourage you to review the privacy policies of any third-party services you use.

3. Information We Collect

We collect personal information in several ways, depending on how you interact with us.

3.1 Information You Provide Directly

When you register for an account or use our services, we collect the following categories of personal information:

Identity data: full name, date of birth.
Contact data: email address, phone number, residential address (including postcode and state within Australia).
Account credentials: username and encrypted.
Financial and payment data: details related to your preferred payment method, which may include POLi banking details, PayID-linked account identifiers, BPAY biller codes and reference numbers, Neosurf voucher transactions, Visa or Mastercard card details (partial, tokenised), and cryptocurrency wallet addresses used for deposits or.
Identity verification documents: copies of government-issued identification (such as a passport or driver's licence), utility bills, or other documents required to verify your identity under Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws.
Responsible gambling data: self-exclusion requests, deposit limits, cooling-off periods, and any information you provide when interacting with responsible gambling.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and behavioural data, including:

Device and browser data: IP address, browser type and version, operating system, device.
Usage data: pages visited, pokies played, bets placed (including on AFL, NRL, horse racing, and other events), session duration, betting history, bonus and free spin.
Cookies and tracking technologies: see Section 9 (Cookies) for full.
Geolocation data: approximate location derived from your IP address, used to verify your eligibility to use our services from.

3.3 Information from Third Parties

We may receive personal information about you from third parties, including:

Payment processors and financial institutions involved in processing your AUD deposits and.
Identity verification providers that assist us with KYC (Know Your Customer).
Fraud prevention and AML/CTF screening.
Marketing partners where you have given those parties permission to share your data with us.
ACMA and other regulatory bodies in connection with compliance.

4. How We Use Your Information

We process your personal information for the following purposes, each of which is supported by a lawful basis under the Privacy Act 1988 (Cth) and, where applicable, the GDPR:

4.1 Providing and Managing Your Account

Creating and maintaining your WestAce Casino.
Processing AUD deposits via PayID, POLi, BPAY, Neosurf, card, or crypto and facilitating.
Enabling you to play pokies, punt on sports events, and access all casino.
Administering welcome bonuses, free spins on pokies, no-deposit offers, and other.
Providing customer support during local Australian support.

4.2 Legal and Regulatory Compliance

Verifying your identity and age (you must be 18 years or older) in compliance with Australian gambling laws.
Meeting our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Complying with requests from ACMA or other Australian regulatory.
Maintaining records as required by applicable law.
Detecting, investigating, and preventing fraud, cheating, and other prohibited.

4.3 Responsible Gambling

We take responsible gambling seriously. We use your data to:

Monitor betting and pokies activity for signs of problem.
Enforce self-exclusion requests, spending limits, and cooling-off periods you have set.
Provide information about Gambling Help Online (1800 858 858) and connect you with appropriate.
Comply with our obligations under Australian responsible gambling.

4.4 Improving Our Services

Analysing usage patterns to improve our website, pokies library, and betting.
Conducting research and analytics to understand how punters engage with our.
Testing new features and.

4.5 Marketing Communications

Where you have given us consent or where we have a legitimate interest, we may send you marketing communications about our products, promotions, and offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us at [email protected]. Opting out of marketing will not affect your ability to use our services.

5. Legal Bases for Processing

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, we are required to handle personal information fairly, lawfully, and transparently. For users located in jurisdictions where the GDPR applies, we rely on the following legal bases:

Purpose	Legal Basis
Account creation and management	Performance of a contract
Payment processing	Performance of a contract
Identity verification and AML/CTF compliance	Legal obligation
Fraud prevention and security	Legitimate interests
Responsible gambling monitoring	Legal obligation / Legitimate interests
Marketing communications	Consent / Legitimate interests
Analytics and service improvement	Legitimate interests
Regulatory reporting to ACMA	Legal obligation

6. Sharing Your Personal Information

We do not sell your personal information. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

Payment service providers: entities that process transactions made via PayID, POLi, BPAY, Neosurf, Visa, Mastercard, and cryptocurrency networks, to the extent necessary to complete your.
Identity and KYC verification providers: third-party services that assist us in verifying your identity and age.
Fraud prevention and AML/CTF service providers: entities that screen transactions and account activity against relevant watchlists and risk.
IT and infrastructure providers: cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing.
Customer support platforms: tools and vendors used to manage and respond to support.
Marketing and analytics platforms: where you have consented to marketing, providers that assist us in delivering relevant communications and analysing campaign.
Regulatory and law enforcement authorities: ACMA, Australian Federal Police, the Australian Transaction Reports and Analysis Centre (AUSTRAC), courts, and other bodies where we are required by law to disclose.
Professional advisers: lawyers, accountants, auditors, and insurers who are bound by confidentiality.

All third parties with whom we share your data are contractually required to maintain appropriate security standards and to use your information only for the specific purposes for which it was shared.

7. International Data Transfers

WestAce Casino's primary operations are directed at Australian punters, and we process most data within Australia or in jurisdictions that provide an adequate level of data protection. Where personal data is transferred outside Australia, we ensure that appropriate safeguards are in place — such as contractual protections equivalent to Australian Privacy Principles — to protect your information in accordance with applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. In particular:

Account data is retained for the duration of your account and for a minimum of 7 years after account closure, in accordance with AML/CTF and taxation recordkeeping.
Transaction records are retained for a minimum of 7.
Identity verification documents are retained for the period required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Responsible gambling records (including self-exclusion requests) are retained for such period as may be required by law or our responsible gambling.
Marketing consent records are retained until you withdraw consent and for a reasonable period.

When personal information is no longer required, we securely delete or de-identify it.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to:

Ensure our website functions correctly and your session remains.
Remember your preferences and account.
Analyse how punters use our pokies, sports betting features, and other.
Deliver relevant promotions and marketing content where you have.

Types of cookies we use:

Strictly necessary cookies: essential for you to navigate our site and use core features such as logging in and making.
Performance and analytics cookies: collect information about how you use our platform, which we use to improve our.
Functionality cookies: remember your preferences, such as your preferred currency (AUD) and language.
Marketing cookies: used to deliver advertisements relevant to your interests, where you have provided.

You can manage your cookie preferences through your browser settings or through any cookie consent tool displayed on our website. Please note that disabling certain cookies may affect the functionality of our platform.

10. Security of Your Personal Information

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit using industry-standard TLS.
Encryption of sensitive data at rest.
Secure, tokenised processing of payment information — we do not store full card.
Strict access controls and authentication requirements for staff accessing personal data.
Regular security assessments and penetration.
Staff training on data protection and privacy.

No method of transmission over the internet or electronic storage is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

11. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and where applicable under the GDPR, you have the following rights in relation to your personal information:

Right of access: you may request a copy of the personal information we hold about you.
Right to correction: if your information is inaccurate, incomplete, or out of date, you may ask us to correct it.
Right to erasure: in certain circumstances, you may request that we delete your personal information (subject to our legal retention obligations).
Right to restrict processing: you may request that we restrict the way we process your information in certain.
Right to data portability: where applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable.
Right to object: you may object to our processing of your personal data for direct marketing purposes at any time.
Right to withdraw consent: where we rely on consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior.
Right to lodge a complaint: you have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have handled your personal information in breach of the Privacy Act 1988 (Cth).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in any event within 30 days, as required under the Australian Privacy Principles.

12. Responsible Gambling and Your Data

WestAce Casino is committed to promoting safe gambling for all Australian punters. We use personal data — including your betting activity, pokies play history, and account behaviour — to identify patterns that may indicate gambling harm and to enforce any responsible gambling measures you have activated.

If you are concerned about your gambling, please contact Gambling Help Online on 1800 858 858 (free, confidential, available 24/7). You can also contact our support team at [email protected] to activate deposit limits, take a break, or self-exclude from our platform.

Self-exclusion records are retained and enforced for the full duration specified by you or required under applicable law, and your data will continue to be processed to the extent necessary to honour your exclusion.

13. Children and Minors

Our services are strictly intended for persons aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered with us, please contact us at [email protected].

14. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to WestAce Casino's own platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Policy periodically. Your continued use of our platform after any changes take effect constitutes your acceptance of the updated Policy.

16. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact our privacy team:

WestAce Casino.

Email: [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is the regulator responsible for privacy in Australia.