Privacy Policy

Effective Date: May 19, 2026.

Last Updated: May 19, 2026.

Welcome to WestAce Casino (the "Casino", "We", "Us", or "Our"), accessible via westacecasino.co. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you access our platform, open a player account, deposit funds, play our games, or otherwise interact with our services in Canada.

This Privacy Policy has been designed to comply with applicable Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy legislation such as the Alberta Personal Information Protection Act (PIPA), the British Columbia Personal Information Protection Act (PIPA), the Quebec Act respecting the protection of personal information in the private sector (Law 25), and, where applicable to our operations in Ontario, the framework established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Furthermore, where our processing involves residents of other jurisdictions, we adhere to international standards of data protection, including the principles of the General Data Protection Regulation (GDPR).

Please read this policy carefully to understand our practices regarding your personal data. By establishing an account or using our services, you acknowledge and agree to the terms laid out in this Privacy Policy.

1. Information We Collect

To provide our real-money gaming services, manage your financial transactions in Canadian Dollars (CAD), and fulfill our strict legal obligations, we must collect various types of personal information. If you choose not to provide this information, we may not be able to open an account for you or provide our services.

1.1 Personal Identification Information

• Full Legal Name: Required for identity verification and anti-money laundering (AML) compliance.
• Date of Birth: To verify that you meet the legal gambling age in your respective province or territory (19+ in most of Canada, including Ontario, British Columbia, and Atlantic provinces; 19+ for offshore sites servicing certain regions, and 18+ in Alberta, Manitoba, and Quebec).
• Residential Address: A physical address within Canada to determine your provincial jurisdiction and tax/regulatory compliance. Post Office (P.O.) Boxes are not accepted for verification purposes.
• Gender: Used for profiling and internal identification purposes.

1.2 Contact Information

• Email Address: Used for account verification, security alerts, transactional updates, and promotional communications (subject to your consent under Canada’s Anti-Spam Legislation - CASL).
• Phone Number: Used for secondary account verification, Multi-Factor Authentication (MFA), and player support.

1.3 Financial and Transactional Information

To facilitate deposits and withdrawals, whether you are dropping a standard fiver or wagering larger sums, we collect transaction history related to your account.

• Payment Details: We process details associated with Canadian payment methods, including Interac e-Transfer credentials (email/phone used for transfers), Interac Online details, iDebit and InstaDebit account tokens, Visa and Mastercard masked card numbers, and cryptocurrency wallet addresses.
• Transaction History: Complete logs of your deposits, withdrawals, wins, losses, and bonus allocations (including match bonuses ranging from 100% to 200% and associated free spins tracking).
• Source of Wealth / Funds: In certain circumstances driven by legal compliance or high-volume play, we may require documents demonstrating your source of income, such as pay stubs, bank statements, or tax assessments.

1.4 Verification Documents (Know Your Customer - KYC)

To satisfy regulatory requirements and prevent fraudulent activities, we collect government-issued identification documents, which may include:

• A copy of a valid Canadian Passport, Provincial Driver’s License, or Photo ID Card.
• Utility bills, bank statements, or official correspondence showing your name and full residential address, dated within the last three months.
• Proof of ownership for your payment methods (e.g, a screenshot of your Interac profile or a bank statement highlighting your name and account number).

1.5 Technical, Usage, and Geolocation Data

• IP Address and Device Info: We collect your internet protocol (IP) address, browser type and version, time zone setting, operating system, and hardware identifiers.
• Geolocation Data: Crucial for compliance within the Canadian landscape. For instance, if you are playing from Ontario, we utilize geo-complying mechanisms to ensure compliance with iGaming Ontario and AGCO guidelines. We must verify your precise physical location to ensure you are legally permitted to wager on our platform.
• Gameplay and Activity Logs: Details of games played, bet sizes, session durations, and general interaction with the user interface.

2. How We Collect Your Data

We employ various methods to gather information from and about you:

• Direct Interactions: You provide your personal data by filling out registration forms, uploading verification documents, updating your profile, or corresponding with our support team via live chat or email at [email protected].
• Automated Technologies: As you navigate westacecasino.co, we automatically collect technical data regarding your equipment and browsing patterns via cookies, server logs, and tracking pixels.
• Third-Party Sources: We collaborate with external identity verification bureaus, credit reference agencies, fraud prevention services, and electronic payment processors to corroborate the information you provide and ensure secure transaction processing.

3. Purposes of Processing Your Data

We will only use your personal data when authorized by Canadian law. Most commonly, we use your data for the following purposes:

4. Legal Compliance in the Canadian Context

WestAce Casino operates with strict adherence to the fragmented regulatory structure of Canada. Depending on your specific province, your data may be subject to localized rules.

4.1 Ontario (iGaming Ontario & AGCO)

If you reside or are physically located in Ontario, your data processing is heavily influenced by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario rules. This includes heightened standards for identity verification, strict tracking of geolocation data, specific auditing of payment methods, and rigorous restrictions on marketing. Ontario players have stricter bonus rules, meaning promotional incentives like match bonuses and free spins will only be displayed and executed in full compliance with Ontario's advertising standards.

4.2 Quebec (Law 25 Compliance)

For our French-speaking audience in Quebec, we acknowledge our obligations under the Act respecting the protection of personal information in the private sector (Law 25). We ensure that our data processing systems feature privacy by default. We have designated a Privacy Officer responsible for overseeing compliance, we conduct Privacy Impact Assessments (PIAs) for all high-risk data processing activities, and we maintain a transparent incident logging mechanism. Our bilingual site structure ensures that Quebec users can exercise their rights seamlessly in their preferred language.

4.3 Western and Atlantic Canada (BC, AB, MB, SK, and Atlantic)

For players utilizing our platform across British Columbia (BCLC oversight frameworks for domestic operations), Alberta (AGLC), Manitoba, and other provinces, we maintain baseline compliance with PIPEDA and respective provincial acts (such as PIPA in BC and Alberta). All accounts, calculations, and disclosures are localized, ensuring you can manage your balance in CAD without unnecessary currency conversion fees.

5. Marketing and Canada’s Anti-Spam Legislation (CASL)

We love rewarding our players with competitive match bonuses (ranging from 100% to 200%) and free spins to keep things exciting. However, we respect your inbox and comply fully with CASL.

• Consent: We will only send you commercial electronic messages (CEMs) — such as emails or SMS texts regarding new promotions, wagering terms (standard 30-40x requirements), or exclusive bonus drops — if we have your express consent, or an implied consent arising from our active business relationship.
• Opt-Out: You can withdraw your consent to receive marketing communications at any absolute moment. Every promotional email we send includes a clear, functioning "Unsubscribe" link at the bottom. Alternatively, you can modify your communication preferences within your account profile or notify our support team at [email protected].
• Transactional Messages: Please note that opting out of promotional marketing does not stop transactional or operational emails. You will continue to receive critical updates regarding deposit receipts via Interac e-Transfer, withdrawal confirmations, security alerts, and updates to this Privacy Policy.

6. Data Sharing and Disclosure

WestAce Casino does not sell, rent, or trade your personal data to third parties for marketing purposes. We will only share your personal data with trusted third parties under strict contractual arrangements and for specific, lawful purposes:

• Payment Service Providers: To process your loonies, toonies, and large transactions securely, we share relevant financial details with processors specializing in Canadian banking networks, including Interac, iDebit, InstaDebit, and major credit card gateways.
• Identity Verification and Fraud Detection Providers: We share identification data with credit bureaus and specialized third-party databases to complete KYC checks, verify your age, and prevent identity theft or bonus abuse.
• Regulatory and Legal Authorities: We may disclose your personal data, gameplay logs, and financial history to law enforcement, provincial gaming regulators (such as the AGCO for Ontario players), financial intelligence units (like FINTRAC), or other legal bodies if we believe disclosure is necessary to comply with a statutory obligation, a judicial proceeding, or to protect the safety and rights of our players or the public.
• Corporate Restructuring: In the event that WestAce Casino undergoes a merger, acquisition, sale of corporate assets, or bankruptcy, player databases containing personal data may be transferred as part of the business assets to the acquiring entity.
• Professional Advisors: We may share data with our lawyers, auditors, and insurers when necessary to obtain professional advice or complete corporate audits.

7. Data Storage and International Transfers

WestAce Casino operates globally, and your data may be transferred to, stored, and processed in jurisdictions outside of your home province or outside of Canada.

While your information is processed in foreign jurisdictions, it may be accessed by foreign courts, law enforcement, and national security authorities in accordance with the laws of those countries. When transferring data outside of Canada or across provincial lines (such as out of Quebec), we implement comprehensive technical, organizational, and contractual safeguards to ensure that your data receives a level of protection substantially equivalent to that required under Canadian law.

8. Data Security and Safeguards

We implement industry-standard physical, electronic, and managerial security measures designed to safeguard your information from unauthorized access, loss, destruction, alteration, or disclosure.

• Encryption: All data transmitted between your device and westacecasino.co is encrypted using advanced Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• Access Controls: Access to your personal data is restricted exclusively to authorized personnel, contractors, and agents who require access to fulfill their specific job functions (e.g, customer support, compliance, or security teams). All such personnel are bound by strict contractual confidentiality obligations.
• Network Security: We utilize enterprise-grade firewalls, intrusion detection systems, and continuous vulnerability monitoring to protect our servers and databases.
• Player Account Security: It is your responsibility to maintain the confidentiality of your account password and login credentials. We strongly advise enabling Multi-Factor Authentication (MFA) where available and avoiding sharing your account access with anyone else.

9. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, anti-money laundering, or regulatory reporting requirements.

• Active Accounts: As long as you maintain an active account with us, we retain your data to provide our gaming and financial services.
• Closed Accounts: Once an account is closed, we are legally required by financial and anti-money laundering regulations to retain core identification data, financial transaction history, and KYC documentation for a minimum period (typically between five and seven years, depending on the provincial and federal statutory requirements).
• Incomplete Registrations: If you begin the registration process but do not finish it or fail verification checks, we may delete your information after a short period to minimize data retention risks, except where the data is retained for fraud prevention purposes.

10. Your Privacy Rights

Under Canadian privacy laws (PIPEDA, Law 25, PIPA) and international frameworks (such as GDPR), you possess clear rights regarding your personal information. You can exercise these rights at any time by contacting us.

• Right of Access: You have the right to request a clear copy of the personal information we hold about you. We will provide this data in a structured, commonly used format within the statutory timelines (usually 30 days).
• Right to Rectification: If you discover that any information we hold about you is incorrect, outdated, or incomplete (e.g, a change of residential address or an error in your legal name), you have the right to request an immediate correction.
• Right to Withdrawal of Consent: Where our processing is based on your consent (such as receiving promotional emails for match bonuses and free spins), you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
• Right to Erasure ("Right to be Forgotten"): In certain scenarios, you can request that we delete your personal data. Please note that this right is not absolute; we cannot erase data that we are statutorily required to keep under anti-money laundering, counter-terrorist financing, or gaming regulatory obligations.
• Right to Restrict or Object to Processing: You may request that we halt or limit the processing of your data under specific conditions, such as when you contest the accuracy of the data or object to our legitimate interest bases.
• Right to Data Portability: Where applicable, you can request that we transfer your personal data directly to another service provider in a machine-readable format.

To exercise any of these rights, please submit a written request to our customer support team at [email protected]. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making modifications to your data.

11. Cookies and Tracking Technologies

To enhance your user experience on westacecasino.co, track performance, and tailor our layout, we use cookies and similar tracking mechanisms.

• Essential Cookies: Crucial for the technical operation of our website. They enable secure login, session continuity, and the accurate processing of your wagers and deposits.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors on our platform, seeing how players move through our game lobbies and pages. This helps us optimize site performance.
• Functional Cookies: Used to recognize you when you return to our site, allowing us to remember your preferences (such as your choice of language or keeping your account localized to Canadian Dollars).
• Targeting/Advertising Cookies: Track your visits to our site, the pages viewed, and the links followed. We use this information to display advertisements and promotional material that are more relevant to your interests.

You can manage your cookie settings through your web browser preferences. However, please note that blocking all cookies, including essential ones, may restrict your access to certain areas of our platform or completely prevent you from engaging in real-money gameplay.

12. Responsible Gambling and Player Protection

At WestAce Casino, we are completely dedicated to providing a safe, enjoyable, and responsible gaming environment. We understand that tracking player data plays a critical role in identifying risks associated with problem gambling.

12.1 Monitoring and Self-Exclusion

We analyze behavioral data, deposit frequencies, and wagering patterns to identify potentially problematic gambling habits. If our systems or compliance personnel detect indicators of distress or excessive wagering, we may intervene by reaching out to you, placing limits on your account, or suspending access.

If you feel that your gaming activities are becoming hard to manage, you have the right to request daily, weekly, or monthly deposit limits, loss limits, session timers, or a full self-exclusion from our platform. Once a self-exclusion is enacted, we will immediately freeze your account, suppress all marketing materials, and prevent you from opening a new account.

12.2 Support Helplines

We encourage our Canadian players to monitor their habits and seek immediate help if gambling stops being fun. The following independent, confidential resources are available across Canada for anyone seeking advice or assistance:

• ConnexOntario: Available 24/7 for Ontario residents. Call 1-866-531-2600 or visit their support network.
• Problem Gambling Helpline: Available across multiple Canadian provinces. Call 1-888-230-3506 for free, confidential guidance.
• Local Resources: Most provincial health authorities offer localized addiction clinics and support counseling dedicated to gambling issues.

13. Protection of Minors

WestAce Casino strictly prohibits anyone under the legal age of majority from opening an account or participating in any games on our platform. The legal age limits vary across Canada (18+ in Alberta, Manitoba, and Quebec; 19+ in British Columbia, Ontario, Saskatchewan, and Atlantic provinces).

We do not knowingly collect or solicit personal information from minors. We implement automated age verification checks during the registration process and require formal documentation (KYC) before any financial transaction is completed. If we discover or have reasonable grounds to suspect that a minor has created an account on westacecasino.co, we will instantly close the account, void all wagers, confiscate any associated winnings, and delete all related personal information from our databases, except where retention is legally required to prevent future registration attempts.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, technological advancements, or updating legal and regulatory obligations in Canada.

When changes are made, we will update the "Effective Date" and "Last Updated" metrics at the top of this page. If the changes are material, we will provide a more prominent notice, which may include sending a direct notification to your registered email address or displaying a clear pop-up alert upon your next login to westacecasino.co. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

15. Contact Us and Filing a Complaint

If you have any questions, comments, or concerns regarding this Privacy Policy, our data handling practices, or your dealings with the website, please reach out to our customer support team or our privacy officer.

• Email Support: [email protected].

Our support team is trained to handle privacy inquiries efficiently and will work diligently to address your concerns within a reasonable timeframe.

If you are not satisfied with our response or believe that our processing of your personal information does not comply with applicable Canadian data protection laws, you have the right to lodge a formal complaint with the relevant regulatory authority:

• Office of the Privacy Commissioner of Canada (OPC): The federal oversight body for PIPEDA compliance.
• Provincial Privacy Commissioners: Depending on your location, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC), the Office of the Information and Privacy Commissioner of Alberta, or the Commission d'accès à l'information du Québec (CAI).
• Gaming Regulators: For players within Ontario, issues concerning platform operations can be brought to the attention of iGaming Ontario or the Alcohol and Gaming Commission of Ontario (AGCO).