Privacy Policy

WestAce Casino — westacecasino.co.

Last Updated: May 2026.

1. Introduction

WestAce Casino ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website and services at westacecasino.co.

We operate under a licence issued by the UK Gambling Commission (UKGC) and are fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These are the primary data protection laws that govern how we handle your personal data in the United Kingdom.

By registering an account, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

We remind all players that our services are strictly for individuals aged 18 and over. We support responsible gambling and work with organisations including BeGambleAware, GamCare, and GamStop to promote safer play.

2. Who We Are (Data Controller)

WestAce Casino is the data controller in respect of personal data collected through westacecasino.co. As data controller, we determine the purposes and means by which your personal data is processed.

For all data protection enquiries, you may contact us at:

Email: [email protected].

Subject line: Data Protection.

We will respond to all legitimate data enquiries within 30 days in accordance with our obligations under the UK GDPR.

3. What Personal Data We Collect

We collect and process a range of personal information depending on how you interact with our platform. This includes:

3.1 Information You Provide Directly

Identity data: Full name, date of birth, username, and.
Contact data: Email address, postal address, and telephone.
Financial data: Payment method details, including Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and bank transfer.
Verification data: Copies of government-issued photo ID (e.g. passport or driving licence), proof of address, and source of funds documentation where.
Account preferences: Responsible gambling settings, deposit limits, cooling-off periods, and self-exclusion.
Correspondence: Any messages, emails, or live chat transcripts sent to our support team.

3.2 Information Collected Automatically

Technical data: IP address, browser type and version, device identifiers, operating system, and time zone.
Usage data: Pages visited, session duration, login timestamps, bet history, game activity, and navigation.
Cookie data: Information gathered through cookies and similar tracking technologies (see Section 10).

3.3 Information from Third Parties

Identity verification providers: Data returned from Know Your Customer (KYC) checks carried out by third-party verification.
Payment processors: Transaction confirmations and fraud screening data.
GamStop: Enrolment status for self-exclusion.
Fraud prevention agencies: Risk scoring and flagging data where.

4. How We Use Your Personal Data

We rely on one or more lawful bases under the UK GDPR when processing your data. The table below outlines the key purposes and the corresponding legal bases:

Purpose	Legal Basis
Creating and managing your account	Performance of a contract
Processing deposits and withdrawals	Performance of a contract
Verifying your identity (KYC/AML)	Legal obligation
Preventing fraud and money laundering	Legal obligation / Legitimate interests
Delivering our gaming and betting services	Performance of a contract
Responsible gambling checks and interventions	Legal obligation / Legitimate interests
Sending transactional communications	Performance of a contract
Sending marketing communications (with consent)	Consent
Personalising your experience	Legitimate interests
Analysing platform usage and improving services	Legitimate interests
Complying with UKGC licence conditions	Legal obligation
Resolving disputes and enforcing our Terms	Legitimate interests

Where we rely on consent as the legal basis — for example, for marketing emails — you have the right to withdraw that consent at any time by contacting us at [email protected] or by using the unsubscribe link in any marketing email.

5. Anti-Money Laundering and Identity Verification

As a licensed gambling operator regulated by the UK Gambling Commission, we are legally required to verify the identity of our customers and comply with the Proceeds of Crime Act 2002, the Terrorism Act 2000, and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

This means we may:

Request proof of identity and address before processing withdrawals or when deposits reach certain.
Ask for evidence of your source of funds or source of.
Monitor your transaction history for unusual.
Report suspicious activity to the National Crime Agency (NCA) as required by law without prior notice to you.

These checks are not optional and are a condition of your account remaining active.

6. Responsible Gambling and Sensitive Data

We take our duty of care to players seriously. In the course of providing responsible gambling tools, we may process information about your gambling behaviour that could be considered sensitive in nature — including data related to your financial situation, self-exclusion status, or vulnerability indicators.

This processing is carried out on the basis of:

Legal obligation (UKGC licence requirements for player protection).
Substantial public interest (safeguarding and harm prevention).

We integrate with GamStop, the national self-exclusion scheme. If you register with GamStop, we will receive notification and restrict your account accordingly. We also offer our own responsible gambling tools including deposit limits, session limits, reality checks, and cooling-off periods.

If you are concerned about your gambling, please contact:

GamCare: 0808 8020 133.
BeGambleAware: via their publicly available.
GamStop: national self-exclusion.

7. Marketing Communications

We may send you promotional offers, bonus information, and news about WestAce Casino by email, SMS, or other channels — but only where you have given your explicit consent to receive such communications.

All bonuses and promotions are subject to their stated wagering requirements, which will be clearly communicated at the time of the offer in compliance with UKGC advertising guidelines. We do not engage in misleading bonus practices.

You may opt out of marketing at any time by:

Clicking the "unsubscribe" link in any marketing.
Contacting us at [email protected].
Updating your preferences in your account.

Opting out of marketing will not affect your receipt of essential service communications (e.g. account security alerts or transaction confirmations).

8. Sharing Your Personal Data

We do not sell your personal data. We may share it with the following categories of recipients, where necessary and proportionate:

Payment service providers (e.g. processing partners for Visa, Mastercard, PayPal, Neteller, Skrill, and bank transfers) to facilitate deposits and.
Identity verification and KYC providers to carry out legally required.
Fraud prevention agencies and credit reference agencies to reduce financial.
GamStop and responsible gambling partners as required under our UKGC.
IT and platform service providers who support the operation of our website and.
Legal and regulatory authorities, including the UK Gambling Commission, HM Revenue & Customs, the National Crime Agency, and law enforcement, where required by law.
Professional advisers including lawyers and auditors, under duties of.

All third parties we engage are required to process your data in accordance with applicable UK data protection law and our contractual requirements.

9. International Data Transfers

Where any of our service providers or partners are located outside the UK or European Economic Area, we ensure appropriate safeguards are in place before transferring your personal data. Such safeguards may include:

UK adequacy regulations (countries deemed adequate by the UK Secretary of State).
International data transfer agreements (IDTAs) approved by the UK Information Commissioner's Office (ICO).
Binding corporate rules where.

You may request further information about international transfers by contacting us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, analyse usage, and support security measures. Cookies may be:

Strictly necessary: Required for the website to function (e.g. session management, login authentication).
Analytical/performance: Used to understand how players use our site and improve.
Functional: Used to remember your preferences and personalise your.
Marketing/targeting: Used to deliver relevant promotional content (only with your consent).

You can control cookie preferences through our cookie consent tool when you first visit the site, or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

11. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

Account and transaction records: Minimum of 5 years following account closure, in line with anti-money laundering.
KYC and identity verification documents: Minimum of 5 years.
Responsible gambling records: Retained for the duration of your account and for a reasonable period after.
Marketing consent records: For as long as you remain an opted-in contact or until withdrawal of.
Technical and usage logs: Up to 2 years, depending on.

Where retention is required by the UKGC or other regulatory bodies, we will comply with those specific timeframes.

12. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access: Request a copy of the personal data we hold about you (a Subject Access Request or SAR).
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data where it is no longer necessary, subject to legal and regulatory.
Right to restrict processing: Ask us to limit how we use your data in certain.
Right to data portability: Receive your data in a structured, commonly used, machine-readable.
Right to object: Object to processing based on legitimate interests, including direct.
Rights related to automated decision-making: Request human review of any decision made solely by automated means that significantly affects you.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.

13. Automated Decision-Making and Profiling

We may use automated tools to assess player behaviour for the purposes of responsible gambling interventions, fraud detection, and regulatory compliance. For example, automated systems may flag accounts that display patterns consistent with problem gambling or financial crime.

Where such automated processing has a significant effect on you — for example, account restriction — you have the right to request human review of that decision. Please contact us at [email protected] to do so.

14. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection obligations.

However, no method of internet transmission is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. You are also responsible for keeping your account credentials confidential and should notify us immediately at [email protected] if you suspect any unauthorised access to your account.

15. Children and Underage Gambling

Our services are strictly for persons aged 18 or over. We do not knowingly collect personal data from individuals under 18. We carry out age verification checks as required by the UK Gambling Commission.

If you believe a person under the age of 18 has accessed our platform or provided personal data to us, please contact us immediately at [email protected] and we will take appropriate action, including deletion of any relevant data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by email (where we hold a valid address) and update the "Last Updated" date at the top of this document.

We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our platform following a policy update constitutes acceptance of the revised terms.

17. How to Complain

If you have concerns about how we handle your personal data, we ask that you contact us in the first instance at [email protected] so we can try to resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), which is the supervisory authority for data protection in the United Kingdom. Details of how to do so are available on the ICO's official website.

18. Contact Us

For all privacy-related queries, requests, or concerns, please reach out to us:

WestAce Casino.

Email: [email protected].

Website: westacecasino.co.

We are committed to handling all data protection enquiries promptly, fairly, and in full compliance with our obligations under UK law.

WestAce Casino supports responsible gambling. Please play within your means. If gambling is causing you harm, help is available. GamCare helpline: 0808 8020 133. We are committed to making gambling safer for everyone.